The Crystal Dawn

FREQUENTLY ASKED QUESTIONS

Q: What is your return/exchange policy?

A: Due to their energetic properties, we do not accept returns or exchanges for crystals & minerals, and for safety reasons we do not take back and resell tea, herbs, or resins.

For all other products, The Crystal Dawn offers Exchange or Store Credit only with receipt on undamaged and unopened items within 2 weeks of purchase.

For local readers, deposits are non-refundable unless the reader or the store has to cancel due to sickness or emergency, in which case deposits can be refunded, OR we can re-book your reading for another date. If the client has to cancel for any reason, we will transfer your deposit to another date of your choice of available dates OR you can choose to take your deposit as a store credit.

For out of town readers and presenters, policies will vary with each event and will therefore be advertised with the event.

Layaway Deposits are non-refundable.

Q: Do you sell gift cards?

A: The Crystal Dawn offers gift certificates that can be used towards both store product and readings/events. Gift certificates cannot be redeemed for cash. Any remaining amount from partial redemption of a gift certificate will be transferred to Store Credit.
The Crystal Dawn | 217 Dalhousie Street | Ottawa, Ontario | K1N 7C9 | Tel# (613) 241-2262